At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.
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The Training Analyst will develop and execute NRG's sales training strategy, which primarily involves:
- Training sales agents and vendor management for all Sales Channels in Texas on how to sell products that NRG and its affiliates offer
- Educating sales agents and vendor management on (a) the benefits that the products offer, (b) how to sell multiple products to a customer, and (c) how to provide an excellent customer experience.
- Ensuring third-party and in-house compliance with internal sales policies as well as applicable laws and regulations (in consultation with NRG's legal/regulatory team and sales team)
Essential Duties/Responsibilities:
- Work with sales vendors to plan, schedule, manage, and track their training needs
- Determine training requirements by understanding NRG's sales and marketing strategic plans and evaluation of current sales results
- Meet sales training financial objectives by forecasting sales training requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Work with Program Manager and NRG Creative team to develop and execute 'salesperson lifetime training' path, and own the materials created
- Onboarding training
- Advanced training
- Supplemental/ongoing training
- Identify business opportunities (process improvements, knowledge sharing, feedback from agents, etc.) and works with the relevant Channel Managers and Vendor Managers to execute and implement them.
- Assist with audits of third-party vendors and in-house personnel for compliance with policies and procedures and with regulatory and accreditation requirements.
- Analyze data to determine trends, identify needs and opportunities, allocate resources in a cost-effective manner, and prepare reports describing overall and individual performance.
- Collaborate with vendor management and channel sales teams in the implementation, monitoring and reassessment of quality improvement plans at the vendor, office, agent, and product levels.
- Oversee the goals and objectives of the sales training and customer experience programs in line with NRG's mission and goals.
- Assist with maintaining documentation processes as allowed per state and or federal requirements related to oversight of audits, sales, and customer experience performance.
- Identify, evaluate, recommend, and document industry best practices for consideration in training and development.
- Maintain strong relationships with internal and external customers to promote a cooperative and constructive environment for improvement.
- Travel is required based on business need
Minimum Requirements:
- High school diploma or GED equivalent required
- 2-5 years of electricity sales and/or customer service training experience required
- 1+ years of SAP experience required
- 3+ years of front-line sales experience required
Preferred Qualifications:
- Bachelor's degree preferred but not required
- Background in residential electricity sales and training
Additional Knowledge, Skills and Abilities:
- Excellent communication and presentation skills
- Outstanding initiative and project management skills
- Self-starter -- takes steps to improve deliverables/results without having to be asked
- Thinks creatively, works independently, handles multiple concurrent assignments effectively and makes timely decisions; ingenious problem-solver in face of time and resource constraints
- Approaches issues and problems through teamwork and collaborative efforts
- Listens and accords respect to divergent points-of-view
- Able to work effectively on a team composed of people with diverse backgrounds
- Proficient with standard office workstation technology, including Microsoft Office suite or software tools
- Able to distill large amounts of material into 1-2 page summaries of what's most relevant
- Able to work across ability levels – knowledgeable enough to satisfy the questions of high-skill sales agents and vendor principals, able to make it simple and relatable to a low-skill agent
- Positive, upbeat attitude about sales and NRG products/services
Physical Requirements:
- Occasionally requires lifting as appropriate to perform duties and responsibilities.
- Normal office environment.
- Some overtime required as special projects arise.
- Travel within Texas (Houston, Dallas, South Texas) as required
#CB-DL
#LI-DL
NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Energy Nrg To Iso
Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Energy Nrg To Iso Converter
Official description on file with Human Resources
- Occasionally requires lifting as appropriate to perform duties and responsibilities.
- Normal office environment.
- Some overtime required as special projects arise.
- Travel within Texas (Houston, Dallas, South Texas) as required
#CB-DL
#LI-DL
NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Energy Nrg To Iso
Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Energy Nrg To Iso Converter
Official description on file with Human Resources
Nearest Major Market: Houston
